HOW TO FILE A USPS CLAIM
Due to our increased work load, claims will need to be filed by the customer. We regret that we can no longer perform this service. Refunds will be made by the USPS not Wolf Creek Bees LLC.
In the event that your bees arrive dead or damaged, you will need to file a claim with the USPS
immediately upon receiving the bees. You can file online at USPS.com under the heading:
File a Claim.
You can also request PS Form 1000 form the postal clerk and send in your claim.
IN EITHER EVENT, TO FILE A CLAIM YOU WILL NEED:
1. A picture of the damaged package
2. Proof of value (such as a credit card receipt, PayPal receipt, or front and back of your canceled check).
3. A photo of the shipping label
4. Proof of insurance which can be found on the shipping label.
If losses occur, please let us know by e-mail so that we can get you on the books for replacements.
IF THE QUEEN ARRIVES DEAD, FOLLOW THE SAME INSTRUCTIONS FOR FILING A USPS CLAIM AS STATED ABOVE.