Policy

Policies

Here at Wolf Creek Bees, we make every attempt to make sure that the bees are ready on time for either pick up or shipping. However, there are factors that affect bee production such as weather, upon which we have no control.If this situation occurs and we are required to to change pick up and shipping dates, we will alert you either by e-mail or phone call as to the changes and will confirm an alternate date that will be satisfactory to you. Please be reminded that we will not make any refunds on bees that do not arrive on a scheduled date as planned due to weather.

We will charge a $6.00 fee for order changes that are made after the order is finalized.

 
PACKAGED BEE PICKUP ONLY:

It is normal to have up to 1" of dead bees evenly spaced on the bottom of the package. This is due to the age of worker bees when they are packaged. For that reason we add extra bees to each package to cover any loss.You are free to select another package that has fewer dead bees on the bottom if desired.

 SHIPMENTS ONLY:

Package bees are guaranteed to have no more than 1" of dead bees evenly spaced on the bottom of the package at the time of delivery. For that reason we add extras bees to each package to cover any loss.

If there are more than 1" of dead bees evenly spaced on the bottom of the package when delivered contact us within 24 hours after delivery of the bees either by phone or e-mail. Photos of the package and of the shipping label are required. We will replace packages that arrive in poor condition once.

If the bees arrive in good condition, but the queen is dead, please notify us within 24 hours after delivery either by phone or email.We require photos of both the dead queen in her cage and of the shipping label.We will replace the dead queen only once. There will be no charge for replacement bees but we will charge postage.

Keep the dead queen with the bees until a new queen is received. You can go ahead and install bees and put the dead queen on her cage down in the hive. She will still be giving off pheromones and the bees will smell her. This will keep bees going until a new one arrives.


 
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